PointsFlyPointsFly

Delete Your Account

How to request deletion of your PointsFly account and data, what gets deleted, what we keep, and for how long. Deletion is permanent and can't be undone.

Option 1 · Recommended

Delete from inside the app

  1. 1Open the PointsFly app and sign in to your account.
  2. 2Go to Settings (tap your profile icon in the top corner).
  3. 3Scroll to the bottom and tap Delete Account.
  4. 4Confirm when prompted. Your account and data are queued for permanent deletion.

Option 2

Request deletion by email

Enter the email address linked to your PointsFly account. We'll verify it's you, then delete your account within 7 days.

What we delete

Your name, email address and verified phone number
Connected credit cards and your saved points portfolio
Gmail data we processed (transaction alerts, trip bookings) and the Google connection
Trip and notification history generated inside the app
App preferences and settings

What we keep, and for how long

Billing & payment records

Subscription and payment records (via Razorpay) are kept up to 8 years where tax and accounting law requires it. These contain transaction records, not your card number — we never store that.

Anonymised, aggregated analytics

Usage statistics that can no longer be tied back to you may be retained to understand how PointsFly is used.

Backups

Residual copies may remain in encrypted backups for up to 30 days, after which they are automatically overwritten.

Deleted within 7 days

Your account and personal data are removed from our live systems within 7 days of your request.

Backups clear in 30 days

Any residual copies in encrypted backups are overwritten within 30 days.

We never sell your data

See our Privacy Policy for full details on how we handle data.

Questions about deleting your account? Email info@pointsfly.ai.