PointsFlyPointsFly

Delete Your Account

How to request deletion of your PointsFly account and data, what gets deleted, what we keep, and for how long. Deletion is permanent and can't be undone.

Option 1 · Recommended

Delete from inside the app

  1. 1Open the PointsFly app and sign in to your account.
  2. 2Go to Settings (tap your profile icon in the top corner).
  3. 3Scroll to the bottom and tap Delete Account.
  4. 4Confirm when prompted. Your account and data are deleted immediately and permanently.

Option 2

Request deletion by email

Enter the email address linked to your PointsFly account. We'll verify it's you, then delete your account within 7 days.

Cancel your subscription first

Deleting your PointsFly account does not cancel a paid subscription. If you subscribed on Android, cancel it in Google Play → Subscriptions. On iOS, cancel it in Settings → Apple Account → Subscriptions. Otherwise the store will keep billing you.

What we delete

Your name, email address and verified phone number
Connected credit cards and your saved points portfolio
Data from your connected email, American Express and loyalty accounts (spends, statements, trips, balances), those connections, and any saved sign-in details or statement passwords
Trip and notification history generated inside the app
App preferences and settings

What we keep, and for how long

Billing & payment records

Subscription and payment records (via Razorpay, Apple, or Google Play) are kept up to 8 years where tax and accounting law requires it. These contain transaction records, not your card number — we never store that.

Anonymised, aggregated analytics

Usage statistics that can no longer be tied back to you may be retained to understand how PointsFly is used.

Deleted immediately

When you delete your account in the app, your account and data are deleted immediately from our systems. Email requests are verified and completed within 7 days.

Connections revoked

Access to every connected mailbox and account is revoked, and saved sign-in details are deleted.

We never sell your data

See our Privacy Policy for full details on how we handle data.

Questions about deleting your account? Email info@pointsfly.ai.