Delete Your Account
How to request deletion of your PointsFly account and data, what gets deleted, what we keep, and for how long. Deletion is permanent and can't be undone.
Option 1 · Recommended
Delete from inside the app
- 1Open the PointsFly app and sign in to your account.
- 2Go to Settings (tap your profile icon in the top corner).
- 3Scroll to the bottom and tap Delete Account.
- 4Confirm when prompted. Your account and data are queued for permanent deletion.
Option 2
Request deletion by email
Enter the email address linked to your PointsFly account. We'll verify it's you, then delete your account within 7 days.
Cancel your subscription first
Deleting your PointsFly account does not cancel a paid subscription. If you subscribed on Android, cancel it in Google Play → Subscriptions. On iOS, cancel it in Settings → Apple Account → Subscriptions. Otherwise the store will keep billing you.
What we delete
What we keep, and for how long
Billing & payment records
Subscription and payment records (via Razorpay, Apple, or Google Play) are kept up to 8 years where tax and accounting law requires it. These contain transaction records, not your card number — we never store that.
Anonymised, aggregated analytics
Usage statistics that can no longer be tied back to you may be retained to understand how PointsFly is used.
Backups
Residual copies may remain in encrypted backups for up to 30 days, after which they are automatically overwritten.
Deleted within 7 days
Your account and personal data are removed from our live systems within 7 days of your request.
Backups clear in 30 days
Any residual copies in encrypted backups are overwritten within 30 days.
We never sell your data
See our Privacy Policy for full details on how we handle data.
Questions about deleting your account? Email info@pointsfly.ai.