Points, Miles & Redemption17 min read
Checked against ICICI Bank’s iShop page, iShop FAQs, offer terms and capping document, 2 November 2026.
ICICI iShop is ICICI Bank’s own rewards portal. You book flights, hotels and buses or buy gift vouchers there, pay with your ICICI card, and earn 6X reward points on flights and vouchers and 12X on hotels. On Emeralde Private Metal, that works out to as much as 36% back on a hotel stay.
Sounds great, right? It is, mostly. Your card decides how much you get back. There’s a monthly cap. And a few popular vouchers stopped earning the higher rate in January 2026. Below, we’ve put it all in one place, from the rates on each card to logging in and spending your points.
Quick Answer
What is ICICI iShop?
iShop, at ishoprewards.com, is where ICICI customers book flights, hotels and buses and buy gift vouchers for extra points. Pay by ICICI credit or debit card and flights, buses and vouchers earn 6X, while hotels earn 12X. With Emeralde Private Metal you get back up to 18% and 36%, until you hit 18,000 points in a month.
Key takeaways
Hotels earn the most. 12X on hotels and 6X on flights, buses and most vouchers, for every ICICI credit and debit card on ICICI Bank Rewards.
Your card sets the value. Emeralde Private Metal gets up to 36% back on hotels, Times Black 24%, and Coral, Rubyx or Sapphiro about 6%.
There’s a monthly cap. 18,000 points on Emeralde Private Metal and 15,000 on most other cards, with a daily limit too.
Some vouchers changed in 2026. Amazon Pay and Swiggy vouchers now earn base points only. Flights, hotels and most other brands still earn the higher rate.
You can pay with points as well. Up to 100% of a flight, 90% of a hotel and 50% of a voucher.
Table of contents
- What iShop is
- Rates by card
- Monthly and daily caps
- What changed in 2026
- How to log in
- How to book
- Paying with points
- When points arrive
- Is it worth it?
- iShop vs SmartBuy
- Customer care
- Cite this data
- FAQs
What is ICICI iShop and how does it work?
iShop is the ICICI rewards portal, run on ishoprewards.com. Think of it as ICICI’s answer to HDFC SmartBuy. You search for a flight, hotel or bus, or pick a voucher, and pay for it like you would anywhere else. The difference is what you earn.
Anyone with an ICICI Bank account or card can use it, and there’s no separate membership. You can pay three ways: ICICI credit card, ICICI debit card or Net Banking. Cards earn reward points. Net Banking earns something called iCash instead.
| Category | Card reward points | Net Banking iCash | How much you can pay with points |
|---|---|---|---|
| Flights | 6X | Flat 3% | Up to 100% |
| Buses | 6X | Flat 6% | Up to 100% |
| Hotels | 12X | Flat 6% | Up to 90% |
| Shopping vouchers | 6X | Up to 29% | Up to 50% |
Reward points vs iCash
People mix these two up all the time, so here’s the short version.
Reward points are what you earn when you pay with an ICICI card. They land in your normal ICICI Bank Rewards balance, and what they’re worth depends on your card.
iCash is what you earn when you pay with Net Banking. One iCash is worth ₹1, it’s valid for 3 years, and it shows up within 2 days of your trip or voucher delivery. You can use it to pay for up to 80% of a later iShop order, with no fee. Just know you can’t use iCash and card points in the same booking.
iShop reward rates by card
“6X” means six times your card’s normal earn rate, not a flat 6%. ICICI’s own example makes this clear: Sapphiro earns 2 points per ₹100 on a flight booked elsewhere, and 12 per ₹100 on the same flight booked through iShop.
So what a multiplier is worth comes down to two things: how many points your card earns normally, and what each point is worth.
| Card | Normal return | Flights, buses, vouchers (6X) | Hotels (12X) |
|---|---|---|---|
| Emeralde Private Metal | 3% | Up to 18% | Up to 36% |
| Times Black | 2% | Up to 12% | Up to 24% |
| Emeralde | About 1% | About 6% | About 12% |
| Coral, Rubyx, Sapphiro | About 0.5% | About 3% | About 6% |
| Co-branded (Amazon Pay, Adani, Emirates, MakeMyTrip) | n/a | 4% cashback | 4% cashback |
PointsFly estimate. Emeralde Private Metal and Times Black points are worth up to ₹1 on iShop. Other cards use about ₹0.25 a point. iShop shows your exact point value at checkout.
Here’s what that looks like in rupees. Say you book a ₹25,000 hotel with Emeralde Private Metal.
- Book it on any other site and you earn 750 points, worth about ₹750.
- Book it on iShop and you earn 9,000 points, worth up to ₹9,000.
Same hotel, same card, twelve times the rewards. On Sapphiro, the same booking earns 6,000 points on iShop, or about ₹1,500.
Want the full picture on what your points are worth outside iShop? Our guide to ICICI reward points breaks it down card by card.
iShop reward caps: monthly and daily limits
ICICI caps how many points you can earn on iShop, both per month and per day. Here are the limits from ICICI’s capping document, raised for most cards from 1 October 2025.
| Card | Monthly cap | Daily cap |
|---|---|---|
| Emeralde Private Metal | 18,000 points | 10,000 points |
| Times Black | 15,000 points | 8,000 points |
| Emeralde | 15,000 points | 8,000 points |
| Diamant World | 15,000 points | 8,000 points |
| Coral, Rubyx, Sapphiro, CSK, HPCL, ManU, Parakram and other credit cards | 15,000 points | 8,000 points |
| Co-branded cards (Amazon Pay, Adani, Emirates, MakeMyTrip) | 1,100 points | 500 points |
| All ICICI debit cards | 15,000 points | 8,000 points |
What does that mean in rupees? On Emeralde Private Metal, hotels earn 36 points per ₹100, so you reach 18,000 points at about ₹50,000 of hotel bookings a month. On flights, you’d need to book around ₹1 lakh before the cap kicks in. Watch the daily cap on bigger trips too. A hotel of roughly ₹27,800 uses up all 10,000 points for the day.
Tip to make your PointsFly: booking a big trip? Do the hotel one day and the flights the next, so you don’t lose points to the daily cap.
What changed on iShop in 2026
The good news first: flights, hotels, buses and most vouchers still earn 6X and 12X, exactly as before.
What changed is a handful of the most popular vouchers. Since January 2026:
- Amazon Pay and Swiggy vouchers earn your card’s base points only, not 6X. On Emeralde Private Metal, that’s about 3% back instead of 18%.
- Jewellery vouchers can be bought with Net Banking only, so they earn iCash, not card points.
- A processing fee applies on Amazon, Flipkart and Swiggy vouchers paid by card, up to 3.5% + GST. You’ll see it at checkout. There’s no fee if you pay with Net Banking.
- Amazon and Flipkart vouchers have a limit of ₹12,000 a month each.
So vouchers are still worth a look for other brands, but iShop’s real strength is now travel. Check the multiplier shown next to a voucher before you buy it.
How do I log in to iShop?
The easiest way into iShop is through ICICI Net Banking. Here’s how:
- Log in to ICICI Net Banking.
- Click the iShop icon in the Accounts section on the main page.
- The first time, register with your name, mobile number and email. You’ll get an OTP on both.
- You’re in. Next time, it’s one click.
You can also go straight to ishoprewards.com, click Accept & Proceed and browse without logging in. When you’re ready to book, it asks for your Net Banking details. ICICI says it doesn’t share your name, email, mobile number or address with the iShop platform.
If iShop keeps redirecting
Some cardholders on Reddit say the login page just keeps bouncing them back. What tends to fix it is going in through Net Banking first and clicking iShop from there, rather than using the direct link. Still stuck? Clear your cookies or switch browsers.
How to book flights and hotels on iShop
If you’ve booked a flight online before, you already know how this goes.
- Head to iShop and choose Flights, Hotels or Buses.
- Search your route or city and dates.
- Pick the one you want and fill in who’s travelling (it doesn’t have to be you).
- On the payment page, choose how many points, if any, you want to use.
- Pay what’s left with your ICICI card, so the multiplier kicks in.
Before you pay, pull up the same flight or hotel on the airline’s site or MakeMyTrip. iShop prices are usually close, but not always the lowest. Even if iShop is a bit dearer, 18% or 36% back usually makes up for it. Still, it only takes 30 seconds to check. ICICI also runs bank offers on flight bookings elsewhere from time to time. iShop is the one that’s always on.
How to use your reward points on iShop
You can use your ICICI reward points to pay for iShop bookings at checkout, as Points + Cash.
- Flights and buses: pay up to 100% with points.
- Hotels: pay up to 90% with points.
- Shopping vouchers: pay up to 50% with points.
iShop shows you what your points are worth before you confirm. On Emeralde Private Metal and Times Black, that’s up to ₹1 a point. So 20,000 points can cover a ₹20,000 flight.
There’s a fee of ₹99 + GST (about ₹117) every time you use points in a booking. It’s flat, so using a bigger chunk of points in one booking costs less than spreading them over several.
If a payment fails, your points come back within 30 minutes with no fee. If you cancel a booking, the points are refunded under iShop’s cancellation policy, and the cash part goes back to your card, usually in 7 to 10 working days.
When do iShop reward points get credited?
This is the part that catches people out. Your normal ICICI points show up within 7 working days of your statement date. iShop’s extra points take longer.
ICICI credits them within 90 days of the booking or 45 days after your trip or stay ends, whichever is later. So for a hotel you book today for a stay in two months, expect the points about three and a half months from now. iCash from Net Banking is much quicker, within 2 days of travel.
Keep your booking confirmation until the points show up. If they don’t arrive after the 90 or 45 days, raise it with iShop support.
Is ICICI iShop worth it?
It depends on your card.
Emeralde Private Metal and Times Black: yes, without question. Up to 36% and 24% back on hotels is among the best returns you’ll find on any Indian card. Put your hotel and flight bookings through iShop first, up to the monthly cap.
Emeralde: worth it for hotels and flights, at about 12% and 6% back.
Coral, Rubyx and Sapphiro: the card returns are small, about 3% to 6%. Here’s a trick, though. Pay with Net Banking instead and you get a flat 6% iCash on hotels and buses and 3% on flights. That’s the same as the card earns, and iCash is simpler to use. Your card still makes sense if you want the points or need credit.
Co-branded cards: you get 4% cashback, but the cap is just 1,100 a month. Not much reason to go out of your way.
Here’s how it plays out for two people with Emeralde Private Metal and the same ₹25,000 hotel booking.
Person A books it on a regular travel site. They earn 750 points, worth about ₹750.
Person B books it on iShop. They earn 9,000 points, worth up to ₹9,000, and then use them towards their next flight.
Same card, same hotel, ₹8,250 apart.
iShop vs HDFC SmartBuy
If you’ve used HDFC SmartBuy, iShop will feel familiar. Here’s how the top cards on each compare.
| ICICI iShop (Emeralde Private Metal) | HDFC SmartBuy (Infinia) | |
|---|---|---|
| Hotels | 12X, up to 36% | 10X, up to 33.3% |
| Flights | 6X, up to 18% | 5X, up to 16.7% |
| Vouchers | 6X on most brands | 5X, with its own 3,000 bonus point cap |
| Monthly cap | 18,000 points | 15,000 bonus points |
| Pay with points | Up to 100% of flights, 90% of hotels | ₹1 a point on flights and hotels |
| Fee to use points | ₹99 + GST each time | Nil |
On paper, iShop’s top rate is a little higher. In practice, they’re close, and both reward you most for hotels. If you hold both cards, use each one up to its cap. Our HDFC Infinia guide covers SmartBuy in detail.
iShop customer care, cancellations and refunds
Stuck on a booking? iShop has its own support team.
- Phone: 1800 570 1955, 9 am to 9 pm, Monday to Saturday
- Email: support@ishoprewards.com
Cancellations go by iShop’s cancellation policy for that flight or hotel, so give it a quick read before you book. Refunds go back to your original payment method in 7 to 10 working days, and points go back to your balance. Vouchers are different: once bought, they can’t be cancelled or refunded.
Two habits that help. Save your booking confirmation and payment screenshot, and keep the iShop booking ID handy when you call. If iShop support can’t fix it, raise it with ICICI Bank through Net Banking.
Let PointsFly do the tracking
Knowing which card earns 12X, when you’re about to hit the cap, and whether your iShop points have actually landed takes a lot of checking. Most people just book wherever’s open and hope the points turn up.
PointsFly keeps track of it for you. It shows you which card earns the most on each purchase, and when it’s time to redeem, it finds the option that gets you the most for your points.
Ready to see what your ICICI points are really worth?
Start your free PointsFly trial and see how far your ICICI rewards can go.
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Track every card, see what your points are worth, and get the best flight and hotel deals for them. 7 days free.
Read next: the full ICICI Emeralde Private Metal credit card guide, what your ICICI reward points are worth, and the Air India points value in rupees.
Cite this data
Writing about ICICI iShop? Feel free to use our numbers.
Multipliers, iCash rates, caps, fees and crediting times come from ICICI Bank’s iShop page, iShop FAQs, iShop offer document and iShop capping document, read on 2 November 2026. Point values come from ICICI’s card pages and terms. The percentage returns are PointsFly estimates: each card’s base earn rate multiplied by the iShop multiplier and the value of a point.
Something like this works: “PointsFly found that ICICI iShop returns up to 36% on hotel bookings with the Emeralde Private Metal card, and about 6% on Coral, Rubyx and Sapphiro.”
All we ask is a link back. We update these numbers whenever ICICI changes iShop.
FAQs
About the author
Vibhav Singh is the Founder & CEO of PointsFly and a credit card rewards strategist with 39K+ Instagram followers (@pointsflywithvibhav). He has personally booked 200+ flights on points and previously built XTEN-AV, an AI-powered SaaS platform now used in 130+ countries.